Refund and Cancellation Policy

Last Updated: October 18, 2026

At Pakistan Legal Forum (PLF), we strive to ensure a smooth and reliable consultation process between clients and advocates. Because our platform facilitates online payments for certain users (Zone B), we have established this Refund and Cancellation Policy in compliance with digital payment gateways and Google Play Developer guidelines.

1. Cancellation by the Client

• Zone A Clients (Cash/Direct Payment): If you need to cancel or reschedule, please inform your advocate directly via WhatsApp at least 12 hours prior to the scheduled time. Since payments are handled directly between the client and advocate, no platform refund is applicable.
• Zone B Clients (Online Payment): Clients who have pre-paid the initial consultation fee online may cancel their appointment. If the cancellation is communicated to the advocate and PLF support (via email) at least 24 hours before the scheduled consultation time, a full refund will be issued to the original payment method. Cancellations made within 24 hours of the appointment are non-refundable.

2. Cancellation or No-Show by the Advocate

We hold our registered advocates to high professional standards. If an advocate fails to attend a scheduled consultation or cancels without offering a mutually agreeable alternative time:

• Zone B Clients are entitled to a full 100% refund of their payment.
• To claim this refund, clients must notify PLF support within 48 hours of the missed appointment, providing evidence of the missed consultation (e.g., WhatsApp communication).

3. Rescheduling

Both clients and advocates are encouraged to reschedule rather than cancel whenever possible. Advocates have the authority to update consultation times directly via WhatsApp. If an appointment is mutually rescheduled, the original payment remains valid and applied to the new time slot.

4. Refund Processing Time

Approved refunds for Zone B online payments will be processed back to the client's original debit card, credit card, or bank account. Please allow 5 to 10 business days for the funds to appear in your account, depending on your financial institution's processing times.

5. Services Beyond Initial Consultation

Pakistan Legal Forum only manages the standard 30-minute initial consultation fee. Any further legal fees negotiated independently between the client and the advocate for ongoing case work are strictly between the two parties. PLF holds no liability for, and will not process refunds for, private legal fees paid outside of the PLF digital wallet system.

6. How to Request a Refund

To initiate a dispute or request a refund for an online payment, please contact our administrative team with your Booking ID and details of the issue:

• Email: info@pakistanlegalforum.com
• Website: Contact Support Form